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land & expand

The Six Dimensions for Expanding Customer Engagement and TCV

The Six Dimensions for Expanding Customer Engagement and TCV

Chasm Group June 12, 2019 Articles No Comments

By Philip Lay, Senior Advisor, The Chasm Group LLC Picture the following customer success story. In parallel, note the various dimensions in which the relationship between vendor and customer expands. Further down, I summarize the six possible dimensions in which you may be able…

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