By Paul Wiefels
It’s summer time and I am devoting some of my “beach reading” to topics that personally intrigue me but are a bit off the beaten path from subjects I typically write about. My previous post concerned how flawed thinking processes among healthcare providers can be extremely costly, not to mention, deadly. Similarly, flawed thinking juries can wrongly convict the innocent, or let the bad guy off the hook. Flawed thinking at work, in governments, and in our personal lives can be expensive, career-limiting, or simply embarrassing. We put a huge premium on “getting it right” yet we fall prey to a number of biases and cognitive errors that prevent us from doing just that. More troubling, cognitive psychologists tell us that we don’t just get it wrong occasionally. We get it wrong routinely, tripping again and again over obstacles to decision-making that are systematic—deviations from rational thought, observation, and analysis that lead us into cognitive cul-de-sacs.