This post originally appeared on PhilipLay.com. To read the post from the original source click here. Overview Despite considerable fanfare around the concept of customer success, in most tech companies CS is still in its infancy as a strategy and an organizing…
By Paul Wiefels, Managing Director, Chasm Group LLC Marketing technology (aka “martech”) has now become the Frankenstein of technology. During the last decade, martech applications were created to automate the last sizable business function – marketing – and in…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. Yes, another of those “keys to success” articles. I’m even using the magic number 7, as so many how-to books and articles have done…
By Paul Wiefels Decades ago, FCC chairman Newton Minow described American commercial television as “…a vast wasteland.” He could have been talking about yesterday’s Superbowl. Not the game, mind you. It was superb from kickoff to the final second. No, this year it was the…
Michael Eckhardt — Managing Director, Chasm Institute Japan has historically excelled at world class manufacturing. It’s a hardly disputed fact that no other country matches this amazing capability. Manufacturing lends itself to incremental improvement through quality principles like…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. “Don’t be evil”. If the EU’s case is accurate, Google doesn’t seem to have stuck closely enough to the core principle it has publicly…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. Earlier this month an article in the Financial Times by John Thornhill, the paper’s innovation editor, caught my attention. Thornhill was relaying an…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. 10-minute read I’m going to use Slack as a study of how a well-funded unicorn that has done extremely well with SMB customers can…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. For the past few years I’ve been researching the marketplace and advising clients how to organize their resources effectively to ensure client success and…
This post originally appeared on PhilipLay.com. To read the post from the original source click here. Why Internet Companies Need to Stop Abrogating Their Responsibilities For some time now, and especially since the November elections, Facebook has come under pressure…